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After purchasing $5,000 of kitchen appliances we can not seem to get them installed. After 8 days the oven, dishwasher and oven hood remain boxed in the middle of our 800 sq. foot NYC apt.

We have called no fewer than 6 times and spent 2+ hours on hold. No one calls us back, no one knows how to help us and no one seems to care. One agent actually told me that HE had been on the call to long and had to answer other important calls. Where is the customer here?

There doesn't seem to be any one at Sears or affliliate companies who cares Can anyone provide some guidance?

Product or Service Mentioned: Sears Installation.

Company wrote 0 private or public responses to the review from Apr 12, 2010.
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Dehra Dun, Uttarakhand, India #132527

I don't know all your circumstances but I had an appliance issue, had my fill of customer no-service, went to the store and met with the Store Manager who promptly resolved the matter and kept me as a Sears customer. Good luck.

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