Elwood, New York
With Company response Not resolved
1.0
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Customer service
1 comment

I am livid with this company

I paid over $350 yesterday over the phone to purchase of a garage door opener and schedule its installment. I spoke to Russ in sales. On the day of the installation (Saturday) I was told by the installation dept that they were apologizing but Russ had lied to me having told me this I would get this installed on a Saturday when that rarely happens.

For the inconvenience they offered me a $50gift card.

My fmsily and I missed a breakfast with Santa to wait for this install to happen.

This is the worst company I have ever dealt with. I was hung up 3 times and everytime I called back they all blamed each other apologizing for their coworkers mistakes

They offered me to cancel the installation and wait 7-10 business days for a refund

I could have called my local garage door company and would have enjoyed great service and a working garage door opener

Product or Service Mentioned: Sears Installation.

Reason of review: Poor customer service.

Company wrote 1 public responses to the review from Dec 20, 2014.
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SearsCares
#920250
Sears Response

Hello there,

 

We want our members to be satisfied at all times. If there is anything you need assistance with in the future, please reach out to our social channels and we would be happy to assist!

• Sears Facebook: http://on.fb.me/18CwSqp

• Sears Twitter: http://bit.ly/1BK1jbL

  Both channels are moderated from 8am-8pm Monday-Friday and Saturday-Sunday 8am-6pm CT to happily assist our member's with any issues they may have! Thank you, SearsCares

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