I am livid with this company
I paid over $350 yesterday over the phone to purchase of a garage door opener and schedule its installment. I spoke to Russ in sales. On the day of the installation (Saturday) I was told by the installation dept that they were apologizing but Russ had lied to me having told me this I would get this installed on a Saturday when that rarely happens.
For the inconvenience they offered me a $50gift card.
My fmsily and I missed a breakfast with Santa to wait for this install to happen.
This is the worst company I have ever dealt with. I was hung up 3 times and everytime I called back they all blamed each other apologizing for their coworkers mistakes
They offered me to cancel the installation and wait 7-10 business days for a refund
I could have called my local garage door company and would have enjoyed great service and a working garage door opener
Product or Service Mentioned: Sears Installation.
Reason of review: Poor customer service.