Sears IS A JOKE! I canceled an order SAME DAY with nothing shipped or anything and have NOT been refunded.
I call to check on my refund as my account is overdrawn since they automatically charge without sending the items .SO when you call and have them check on the refund it actually takes longer to get the refund!!!
Initially it was 7-10 now they call me back and say it will be 3-5 since my inquiry?!!?! I will get paid before SEARS even refunds me. I'm glad I have FOOD to EAT while I cant buy GAS or ANYTHING!!!!! This has been the biggest bull *** experience I have ever been apart of.
I work in customer service and this is unacceptable.
I will never buy anything from Sears again.Hope the company goes under, suprised it is still around considering the Joke it has been dealing with them.
Reason of review: Poor customer service.
Monetary Loss: $420.
Preferred solution: Full refund.
I didn't like: Non english speaking personnel, Estimate scam.