Sears IS A JOKE! I canceled an order SAME DAY with nothing shipped or anything and have NOT been refunded.
I call to check on my refund as my account is overdrawn since they automatically charge without sending the items . SO when you call and have them check on the refund it actually takes longer to get the refund!!!
Initially it was 7-10 now they call me back and say it will be 3-5 since my inquiry?!!?! I will get paid before SEARS even refunds me. I'm glad I have FOOD to EAT while I cant buy GAS or ANYTHING!!!!! This has been the biggest bull *** experience I have ever been apart of.
I work in customer service and this is unacceptable.
I will never buy anything from Sears again. Hope the company goes under, suprised it is still around considering the Joke it has been dealing with them.
Reason of review: Poor customer service.
Monetary Loss: $420.
Preferred solution: Full refund.
I didn't like: Non english speaking personnel, Estimate scam.