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I don't have time to tell you the whole story of my online Lawn & Garden purchase from Sears, and you don't have time to read it all. My friends and family now ask me week-to-week and month-to-month how. the saga is going.

The simple truth is that I grew up going to Sears from about 1970 on. It was a national treasure. This pathetic mess that calls itself Sears is not Sears ... I don't know what it is. "Customer Service" is a scandal. Management is a rumor. Complaint Resolution is a farce. There doesn't seem to be anyone involved in customer contact who has the slightest idea what it means to provide service.

If and when my problem is finally resolved, I will come back and tell the story. It is remarkable, pathetic, and sad.

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