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Customer service
Exchange, Refund and Cancellation Policy
Staff
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I ordered a Samsung Washer and Dryer to be delivered on 4/16/2016. The technician called me and stated he'd be at my house within the hour, 2 hours passed and no washer and dryer..

I called Sears and they told me that I had reschedule my appointment, which I had not! I was then given a credit to make up for their error, the soonest they could delivery it to me again was 4/22/2016 so I scheduled off work to receive my washer and dryer, I received an email today 4/21/16 stating my order was out of stock and cancelled! I hate Sears and suggest no one go there!! THEY ARE HORRIBLE !!!!!!!!!!!!!!!!!!!!!!!!!!

I have to wait 7-10 business days to get my refund so I can go buy my washer and dryer from best buy. I WILL NEVER EVER GO TO SEARS FOR ANYTHING!!!

Product or Service Mentioned: Sears Delivery Service.

Reason of review: Problem with delivery.

Monetary Loss: $1500.

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