Bought a Refrigerator from Sears 16 years ago. It died 7/20/2016.
Called Sears to repair. After a month of no Refrigerator, 5 repair visits and one missed appointment, Sears finally gave me $500 toward a new Refrigerator. Do the math 16 years at $400 a year for the warranty. So I got a new Refrigerator and it was delivered last Friday 8/26/2016.
The deliveryman then said I can't hook up the ice maker because he didn't have a coupling to hook the Refrigerator to the water line. We'll have to have someone come out later. Later never happened. Been on the phone today 8-31-2016 for 3 hours trying to find ONE SINGLE HUMAN that will take ownership of this.
Dream on. Sears is so bad now, no one gives a rats *** if customers are happy or not. All Sears employees care about is, when is lunch and when do they get to go home!
Sears sucks like nothing has EVER sucked before. NEVER BUY SEARS!!!!!!!
Product or Service Mentioned: Sears Customer Care.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
I didn't like: Customer service does not exist, Worst customer service ever.