With Company response Not resolved

Bought a tv in Ohio and wanted to take it to FL. With bad info from Sears; it was never stated on web site tv cannot be laid down, as needed to get it to FL..

Wanted to return it in OH and pay same price in FL.. It was a black friday special. They act like I'm trying to rip them off or something. All I want to do is get the same deal in FL.

as I got in OH.. The deal may be passed, but they sell the tv for the same price and make the same profit, just a few weeks later.

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Sears Response

Dear Gravel,

Please accept our apologies for the problems you enountered moving your new television from Ohio to Florida. We know that you have experienced frustration with finding out the proper way to transport this television. We would like to look into this issue further and offer our assistance toward a resolution.

At your convenience, please contact our office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the television was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Gravel) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.

Thank you,

Susan R.

Social Media Moderator

Sears Social Media Support


Mauia150. The tv is in perfect condition.

So Sad, you don't know what you're talking about . Shut up, ***


How do you figure same profit since you want to return a TV that you broke? What bad info did Sears provide you on moving the TV?

Did you ask a salesman, or just look on the website?

Perhaps the information was in the owners manual, or at the manufacturer's website, without knowing what kind of TV you bought, I don't know the answer to this, but they have no obligation to you as regards the Black Friday pricing. If you could have convinced them that is was just broken when you opened the box, they might have either fixed it, or replaced it.


They don't call it Black Tuesday or Black Thursday or Black any other day of the week. Its called "Black Friday" for a reason because those deals are only offered on Black Friday.

The world is falling apart with morons like you on the loose. Put your football helmet back on and go back to banging your head against the wall.

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