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Bought a new washer and dryer, they didn't bring the right parts to install them, rescheduled me for a week later with the correct parts. Showed up the next week and before I could answer the guard house call (after they were already 30 minutes late from their scheduled time), they said we can't wait here (after 2 minutes) and left the parts.

I immediately called and got in touch with their dispatch, who told me it was too late in the day for them to come back and want me to reschedule for another week.

F*** Sears, I will never do business with them again.

Driver should be fired. If I had an employee who was so inept they would be fired on the spot.

Product or Service Mentioned: Sears Washing Machine Installation.

Reason of review: Poor customer service.

Monetary Loss: $3600.

Preferred solution: Full refund.

Company wrote 0 public responses to the review from Jul 22, 2016.
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