Sears has outsourced all the logistics to India and they are horrible. They hung up on me 34 times and I was on hold for over 20 minutes other times.
They refuse to give me the phone number of the delivery person and they refuse to transfer me to the local Sears store. I waited all day Monday for my new Dishwasher to be delivered and no one ever called me. It is now 8:24 PM. Every time I spoke to someone in the India call center, then told me the driver would call me "Right Back".
I explained that I do not live at the house, so I have to be called ahead of time so I can drive the hour to the new house to meet the delivery man. I am going into Sears tomorrow and demanding a refund and I will NEVER buy anything from Sears again.
Monetary Loss: $600.