Because the Westgate Mall store in Spartanburg, SC was closing I thought it would be a perfect time to try and buy all new appliances for the house I have under contract. For me money is a huge issue.
The signs posted everywhere in the store boasted 20-60% off everything, the appliance were an additional 35% off. My sister and I looked at all the floor models still on display and noticed one major issue. Every sign gave the online new price to the left and the price to purchase today in store on the right. If I wanted that particular refrigerator I could purchase it online new with free shipping for $899.00 or I could purchase it dented and scratched, take it home today for $1423.00.
Realizing this made no sense I asked an associate to contact a manager and have them meet me in the appliance department. After 30 minutes a manager finally showed up. When I inquired about the pricing she said that the sign was indeed correct. She suggested I buy one online new today.
I told her I preferred to save money by trying to purchase the floor model and at a greatly reduced price and she told me the price reflected was the price to purchase. When I asked where the additional 35% discount was she had no answer. After realizing I was getting no where my sister and I decided to just leave the store.
While on my way out an associate of Sears overheard our conversation and offered to get the store manager for me. I agreed and she led me to some offices within the store.
As we were making our way back through the hallway a woman stepped in front of me and asked what I wanted. I said I would like to speak to the store manager and she said no that I would be talking to her. I asked who she was and she did not give me a name only announced that she was the assistant store manager. So I began to explain the story to her about the pricing.
She then said I don't see what the problem is, the price on the sign is the price you will pay. I said the price for the refrigerator is clearly $500.00 more than the price online and she said that is correct. She became combative when trying to explain to me a take it or leave it attitude. I finally became upset and left the store.
Within the hour I contacted Sears customer service and after an hour long complaint was made was given a reference number and a promise that the district manager would call me back.
I have never heard from Sears. Not in email, phone call or postal mail.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
I didn't like: Worse customer service and store, Combative and lying managers.