I was sold over a $10,000 central air conditioner thru Sears/Illinois. The right duct work that it needed was never installed.
I have worked on this for 5 years, & no one will help me. Finally, after the threat of a lawsuit, Sears finally came down 3 years later & put in the proper duct work, after I paid on the unit for 3 years & it never worked properly.
(remind you I paid $350 per month for almost 36months without any air conditioning working properly) Now, no one will service it or return my calls, for the past year. Shame on you Jay Passman & Sears!