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I bought a jitter bug phone from Sears because I have always had a good experience with Sears. I had a bad experience with buying a jitterbug phone for my husband for our 49 the anniversary .

I had great call service on this phone and they continued to over bill me .i called had the service cut off and returned the phone to Sears for a refund. Because they have a 30 day return policy on items I was 8 days over this term. They Said I could not return it . Jitterbug says they will not except it back either.

I'm 65 years old and a $160.00 is a lot of money to us .

How can I resolve this with Sears since I have been a good customers for over 20 years..

Thank You

June Joyner

Product or Service Mentioned: Greatcall Cell Phone.

Reason of review: Problems with payment.

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