Worst customer service experience in my life. I purchased my freezer online in April, picked up in May, end of May the freezer stopped working but I didn't realize it because the little green light was ON...
I called for repair and JUNE 27th got a repair guy here to tell me that they won't repair it. They will replace it but I have to get it delivered again, and I need to remove the old one from my basement.
After numerous calls to customer service I have been severely disappointed with my service experience. I worked for sears for so many years and never in my life would I have dreamt that customer service would be so atrocious.
Product or Service Mentioned: Sears Freezer Repair.
Reason of review: Poor customer service.
Monetary Loss: $320.
Preferred solution: Full refund.
I didn't like: Call tree routing.