Norman, Oklahoma
1 comment
100% full Not resolved

My cooktop was installed in October 2013.The plastic covers on the top of the cooktop melted when I spilled a hot liquid.

I ordered 5 more and they were $18 each plus $10 shipping. These are flimsy plastic covers but don't last! I cannot get the old ones off so now I need a service repair person to come for a $99 diagnostic cost. Then the timer on the top of the cooktop quit working probably because liquid got down into the controls.

I am disgusted with this Sears product. Why would they sell a cooktop that has a cover that melts?? Why would the cooktop not be water proof?

Do not buy Sears!!I don't believe anyone who designed this cooktop cooks!I've never had a cooktop with a top that will melt!

Review about: Kenmore Elite Electric Cooktop.

I didn't like: Service, Poor product quality.

Review #619354 is a subjective opinion of a user.

1.0
Staff
PRODUCT OR SERVICE Sears Shipping Service
Reason of Review / Monetary Loss Bad quality / $1000
Preferred solution Deliver product or service ordered

Had an Experience with Sears?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
#981486
To repair the timer is $850!! Needless to say I did not get it repaired.

You May Also Like

"Purchased a sears 26 HP tractor with dozer blade and extended warranty in 2013. The dozer blade specifically says it is for both snow and dirt. I used it for..." Read more
"Dear Sears customer service, I am writing to let you know that we are long standing customers of Sears, and have spent a lot of money with Sears, On Feb 20th..." Read more
"I purchased a washer and dryer from Sears.  I had to wait three weeks before delivery.  On the date of delivery I was the first customer.  The delivery team was..." Read more
"I bought a Kenmore Elite Electric Dryer Model 592-89474. It was delivered in September 2015 and installed after our renovation was completed in November, 2015. In October 2016,..." Read more
"4/25/2017 SCAM !! SCAM !! BIG SCAM !! I needed to use their service 2 times and both times they were unable to provide service in time. Plus second time..." Read more
"Oakland, CA- As a licensed PI and ex-cop, I often play the role of Public Advocate for those not equipped to fend for themselves. That being said, I called Katie..." Read more
"Dear Alexandra (if it was truly you on the review you posted)... I'm sure that some of the bad reviews here are from people who were hoping to save some..." Read more
"On Tuesday, April 25, 2017: a 1 inch triangular red plastic object was found while eating the Boston Market Chicken Parmesan meal after microwaving! It looked first like a piece..." Read more