I purchased a Kenmore Elite Trio fridge 3 years ago. Needless to say, this fridge has been terrible and most recently a fire hazard. The ice maker on the fridge failed after 6 months. Tech was sent out and ice maker was replaced. Shortly after, it failed again and was again repaired.
After 1 year, I received a check from LG, who manufactured the fridge for $60 because they falsely tagged the item as energy efficient. In fact, it was not only not energy efficient but used twice the advertised energy!
Shortly after that the ice maker failed again. This time the service tech said I would have to pay $400 to replace it. I told him absolutely not because it was never actually repaired under warranty. Customer service, of course, had me on hold for 30 minutes and offered no resolution.
The biggest issue was this morning, when my wife saw smoke coming from the fridge. I opened the door and saw that the two lights had malfunctioned and stayed on all night and subsequently burned the inside of the fridge, multiple tupperware containers and spoiled all of the food. This light was so hot it was actually burning food.
I looked on the internet and there were literally pages of the exact same complaints of fire hazard and actual fires. This is a device sold to consumers for their homes and families and Sears will not take responsibility. I contacted an 800 number on a forum and the person said they are aware and there is a service flash. They said I had to pay a tech from sears to come out and then get reimbursed. Sears will not come and diagnose or even acknowledge this problem unless you pay them first. INSANE!!!!
Needless to say, Sears says they know nothing about this and will check it out. Since this company is inept and selling garbage, I have begun talks with a consumer protection attorney in hopes that I can begin litigation to straighten this garbage out.
DO NOT BUY ANY PRODUCTS FROM SEARS UNLESS YOU WANT YOUR HOME BURNED DOWN.