Less than a year ago I purchased a Sears Kenmore Elite refrigerator.At that time I also purchased an extended warrantee.
Recently I noticed that items in the deli bin were frozen. I called for service and the technician told me that there was a service bulletin on this refrigerator. The bulletin states that there is a defect in the main circuit board and that this circuit board must be replaced. In addition the serviceman told me that there was probably a large accumulation of ice in back of the refrigerator.
Fixing this problem will require moving the refrigerator. The serviceman stated that he could not perform the work unless I sign a waiver for damage to our floors.
I have very expensive wooden floors and I don’t want to have to assume the risk of damage due to a manufacturer’s problem.
I have been given a run around on this and Sears refuses to make the repair without me signing a waiver.My insurance company and PA Consumer affairs advise against signing a waiver.
Reviewer is in unhappy mood. This person stated that there is a room for improvement of run around on waiver and repair policy. Please immediately contact the author of this review to discuss warranty issue of kenmore elite refrigerator and associated monetary loss in the amount of $4000. Sears needs to "repair or replace the refrigerator without waiver of damage to my floors" according to poster's claims.
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