Less than a year ago I purchased a Sears Kenmore Elite refrigerator. At that time I also purchased an extended warrantee.
Recently I noticed that items in the deli bin were frozen. I called for service and the technician told me that there was a service bulletin on this refrigerator. The bulletin states that there is a defect in the main circuit board and that this circuit board must be replaced. In addition the serviceman told me that there was probably a large accumulation of ice in back of the refrigerator.
Fixing this problem will require moving the refrigerator. The serviceman stated that he could not perform the work unless I sign a waiver for damage to our floors.
I have very expensive wooden floors and I don’t want to have to assume the risk of damage due to a manufacturer’s problem.
I have been given a run around on this and Sears refuses to make the repair without me signing a waiver. My insurance company and PA Consumer affairs advise against signing a waiver.
Reason of review: Warranty issue.
Monetary Loss: $4000.
Preferred solution: Repair or replace the refrigerator without waiver of damage to my floors..
I didn't like: Run around on waiver, Repair policy, Not listening.