In October 2006 we brought from Sears a Stainless finish Kenmore Elite 25 cu. ft. TRIO French Door Bottom Freezer Refrigerator. On August 2008 this Refrigerator MALFUNCTIONED.
I had left the house for about 2 hours, when I came back and I opened my refrigerator doors the heat and smell was awful. At once I could tell the interior light was the source of the heat. The push-in switch on the door frame was not working. As I tested, the switch was pushed in the interior light contiuned to stay on and the circulating fan was not working, as well. The plastic over the light fixture was partially melted, the light fixture was scorched. The food products on the 2 top shelves and doors had to be thrown away as well as some other ify products. After removing all the food items in the refrigerator, cleaning the inside because of melted food products (e.g. stick butter in tray on the door), and opening and closing the door so many times in a row to do this process of empty and cleaning; the light switch on the doors began to work properly again. After several hours and many tests later all seem well as the refrigerator began to cool down again. When pushing th
e light switch on the doors, this time, the light went off and the fan turned on. So, again I re-loaded my refrigerator with what was left of the food products not ruined.
My first concern is the lack of confidence we now have that this failure/malfunction won't happen again. If it does happen again, and not caught in time, the possiblity of a fire seems inevitable. Since the refrigerator is now working properly I conside this a DANGEROUS MALFUNCTION to consumers. Of course, the warranty on this product is now expired. But this is not a breakdown. Again I stress, this is a Dangerous Malfuntion and Sears/Kenmore needs to step up with a Recall and fix/replace the parts necessary and as soon as possible. We do not have the money to pay for the peace of mind to have a Sears Repair Service Tech attempt to fix it. If Sears knows what the problem is, then it should be a RECALLED Free Service. We paid Sears $2,346.98 just less than 2 years ago for a SAFE Refrigerator.
The loss of some food items are small compared to the loss our home and/or our lives. As a long time, loyal Sears customer I expect Sears to respond to the consumers immediately to resolve this defect.
Product or Service Mentioned: Sears Repair.