I purchased a dishwasher from Sears on 10-07. I just had problems with the dishwasher and it quit working.
The technican came out and said that the motor failed. I need a new motor. His charge will be $230 for the motor and $164 for the labor. I did not purchase an extended warranty so the technical said nothing was covered.
I called Sears to see what they could do to help me out with the cost. I have in the past purchase other Sears products and I feel I am a good customer of theirs. The first gentleman I spoke with said he could do nothing for me. I then asked to speak to someone else and he put me through to the Sales Department.
I spoke with Don McCabe who also said he could not help me out. I asked to speak to his supervisor. He put me through to Sandra who said all she could do was to give me the standard rate pricing of $129 which would only save me $35. She told me I should have purchased the warranty.
I am very unhappy with this service and will NEVER purchase another Sears product again.
I didn't expect to get it done for free but I did expect a better labor discount that $35. I've had better service relations with car dealerships than I just had with Sears.