Update by user Jan 22, 2013
Update - Since my last complaint, I have been in touch with the Sears social media customer service via email (firstname.lastname@example.org). After communicating back and forth, I am happy to report that Sears sent out a technician to look at my freezer and had it fixed at no charge to me. My freezer is working again.
Original review posted by user Nov 28, 2012
I bought a Kenmore 5.1 cu ft chest freezer (Kenmore Model 255.19702010) in September of 2011. This past week the freezer died suddenly.
I called Sears and was conveniently told my one year warranty was over. I got the run around from customer service and was given different numbers to call. Sears and Kenmore continue to sell these freezers even though a lot of customers have documented complaints online. There is also an energy rebate claim on this freezer because they are not as efficient as advertized.
I am not happy with sears or kenmore and I really do want my money back. Please save yourself the trouble and the money-STAY AWAY from this brand- stay away from Sears/Kenmore products!!
Monetary Loss: $300.