Andalusia, Alabama
With Company response Not resolved
3 comments

We bought a new Sears, Kenmore Fridge in Sept. 2011, It was not working properly, called for repairs, it took about a week for them to send a repairman, then they had to order parts, that is another week, parts. The parts wont be here until tomorrow sometime, Then 7-4 is a holiday, and they cant send someone until Thurs, Friday or maybe Monday. This means we go without a proper working fridge for 3-4 weeks.

I spoke to 3 people, the last being Brenn 074997, I explained I have 6 disabled adults, one dying who can only have pop sickles and ice cream, he is in care of hospice. I also have 2 children in the house.

This is not except-able time frame to compete repairs or leave us without a fridge or freezer. I asked that they send a loaner or new one we can not go any longer without. They offered a $80 credit toward buying a mini fridge, I explained that I have one and the freezer in them do not work and that if I walked into a Sears I could not even buy one for $80.

This is not going to solve the problem and being with a fridge for 3-4 weeks is not acceptable time frame to go without one.

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Anonymous
#509376

the ad above supposedly from coca cola above has got to be a scam so why does pissedconsumer allow it to be on their site?

Anonymous
#506925

See how Sears Cares .... some one from Sears did call an set a time for 7-5 after 5 pm .. but the person below thought a few weeks without a fridge is ok???? File complaints and then they respond ... not such good business ... sorry Sears this lost my vote..

Dear Sally,

Thank you for contacting us regarding your refrigerator. We appreciate

hearing from you.

We apologize your refrigerator is not working.

We understand your frustration with the scheduling of a service call.

The earliest available date and time in your area for our technicians is

7-12-12 . We apologize for the wait. We have placed you on our earlier

service order list. If we have a sooner date and time available we will

contact you.

If you have any additional questions or concerns please feel free to

respond to this e-mail and our team member will address those concerns.

Once again we apologize for the inconvenience and thank you for

choosing Sears. We appreciate your business.

Sincerely,

Barbara S.

Sears Holdings Corporation

Original Message Follows: ------------------------

I am very disappointed with Sears. The options offered was not a good

one. I spoke to 3 people, the last being Brenn 074997, I explained I

have 6 disabled adults, one dying who can only have pop sickles and ice

cream, he is in care of hospice. I also have 2 children in the house.

The fridge we bought less then 1 yr ago. It was not keeping thing frozen

as it should on last week when we called for service, it took almost a

week to get someone here, then parts needed to be ordered, on Friday,

now the fridge is totally not working, parts due here tomorrow but know

ones what time, Wed. is a holiday so your company can not send anyone

until maybe Thurs or Fri, so we are looking at two weeks with out a

proper working fridge. This is not except-able time frame to compete

repairs or leave us without a fridge or freezer.

Sincerely,

Sally

-----Original Message-----

From: searscares

To:

Sent: Mon, Jul 2, 2012 8:48 pm

Subject: Sears Holdings - Customer Solutions Record Opened 6099840

Dear Sally,

Thank you for contacting Sears Holdings Corporation and allowing us the

opportunity to address your concern regarding your recent experience. We

sincerely apologize for the inconvenience you have experienced and we

appreciate the opportunity to assist you.

Please be advised your issue is being addressed and record 6099840 has

been opened. If you have any further questions, please feel free to

contact us by replying to this email or via phone.

Thank you,

Customer Solutions Department

Phone: 1-800-479-6351

Hours of Operation: Mon-Sat 8 AM - 9 PM CST & Sun 10 AM - 6 PM CST

P.S. Your feedback is important to us! Click here to take a quick survey

on your experience today.

SearsCares
#506472
Sears Response

SKY1759,

Being without a refrigerator for any length of time and be extremely frustrating and sometimes costly. My name is Brian H. with the Sears Cares team and we'd like to offer our assistance. We want to ensure that this repair is completed as soon as possible and that there are no further complications with completing it to your satisfaction. If you could please email SMAdvisor@searshc.com with a phone number we can use to contact you, as well as the number used to purchase the refrigerator, we will have a case manager call you directly. Also, please be sure to include your screen name (Sky1759) in your email so we can reference your issue. Again, we apologize and we hope to hear from you soon.

Thank you,

Brian H.

Social Media Moderator

Sears Social Media Support

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