We bought a new Sears, Kenmore Fridge in Sept. 2011, It was not working properly, called for repairs, it took about a week for them to send a repairman, then they had to order parts, that is another week, parts. The parts wont be here until tomorrow sometime, Then 7-4 is a holiday, and they cant send someone until Thurs, Friday or maybe Monday. This means we go without a proper working fridge for 3-4 weeks.
I spoke to 3 people, the last being Brenn 074997, I explained I have 6 disabled adults, one dying who can only have pop sickles and ice cream, he is in care of hospice. I also have 2 children in the house.
This is not except-able time frame to compete repairs or leave us without a fridge or freezer. I asked that they send a loaner or new one we can not go any longer without. They offered a $80 credit toward buying a mini fridge, I explained that I have one and the freezer in them do not work and that if I walked into a Sears I could not even buy one for $80.
This is not going to solve the problem and being with a fridge for 3-4 weeks is not acceptable time frame to go without one.