I bought a Kenmore oasis washer and dryer.Top of the line.
After 16 months the top of the dryer's paint started to pit. It is now rusting. The customer service dept. claims this is a cosmetic defect and they won't fix it.
I did not buy the extended warrantee. One rep told me "things don't last forever". I spoke with local and home office people and they were rude and insulting! I will never buy another product from Sears again.
They really don't care how the customer feels. Thank god this didn't happen to a refridgerator that was out in the open.
Obviously, it was a bad paint job and they don't feel that they are responsible for it.