Finally, a place where Sears can't block a NEGATIVE product review!
We bought brand new Kenmore appliances when we moved into our home in 2012. Left our 14 year-old Whirlpool Gold appliances at the last home. In hind-sight, we should have taken them with us.
For the most part, the new appliances have operated reasonably well.
Design issues / flaws:
* - Impossible to keep an incandescent bulb in the oven (three bulbs in the last 6 months)
* - Over-the-range hood / microwave and associated lighting
* - One range element that goes bananas and boils everything uncontrollably
* - Ice build-up in the freezer of french door with lower freezer model
Resolution: I found a link that outlines the problem and its fix. (won't post it here, but can offer it to anyone interested in knowing how to 'temporarily' cure the problem). It's a design flaw that will NEVER go away.
The first time I saw water escaping onto the kitchen floor was about a month ago. I thought the issue with the freezer was a fluke; - that accidentally leaving the freezer drawer ajar resulted in frost on everything that found its way out of the freezer during a defrost cycle. Leaving the drawer part open has happened a few times, but did not appear to adversely effect operation.
Bottom line, the drain on the freezer will clog and with each defrost cycle the water backs up into the freezer. Probably explains why the drain pan underneath was empty, while water ran all over the floor at the freezer door!
No point in complaining to Sears; - they got out of the customer service business about 10 years ago and have been going down hill ever since.
Since the 'pool' of appliance manufacturers in Canada and the US is limited, the propensity for a design flaw to appear in similar products is very likely. So buying only Whirlpool, Frigidaire, Kitchen-Aid or Kenmore won't necessarily ensure a quality product. They simply don't build appliances well anymore.
Remember Zenith, "The quality goes in before the name goes on!" Well today, you buy an extended warranty to ensure quality. Not me!
Our Whirlpool Golds were a fluke it seems, luck of the draw some say, but the Whirlpool people and even Sears stood behind them when we experienced a problem with the range in 1999, about a year after buying whole-home appliances for the kitchen and laundry.
Today I am not at all confident that Sears would even do anything, nor do I care. After a 25 year relationship buying with confidence, I will never shop at Sears again. I've long since decided to vote with my buck and find other sources of products, even off-shore.
When I tried to leave a negative product review behind on the Sears website they blocked it. Turns out that Sears reviews are skewed by employee add-ons that make the reviews sound stunning and positive. I reported Sears to the Federal Government, but I don't think anything came of it because even the government process for review and follow-up is flawed.
Monetary Loss: $1100.