Sears is the WORST COMPANY EVER!!! they are incompetent from the moment you purchase your order!
I spent 3 days on the phone with them (1 day for 5 hours) only to be told my item could not be exchanged and that I'd have to wait 10 days for a refund! Each department told lies and gave me different information (home delivery, online support, case managers etc.). Representatives even gave me fake reference numbers just to get me off the phone and make me believe something was going to happen.
I hope they go out of business asap! I will be writing formal letters to their corporate offices.
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