My Kenmore washer quit spinning. Waited 8 days for repair appointment.
Repairman looked at it for 5 minutes - says it needs door lock assembly. I paid extra for 2 day express delivery of part. Waited another 8 days for repair appt. Technician arrived today and said "oops" it isn't the door lock after all.
You need a $300 motor. Spent an hour on the phone being passed to 5 different people regarding this tech and his mis-diagnosis of my problem. Told that I now have to wait for shipment of motor and go to the back of the line for another repair appt. Parts department is telling me they may be able to help me with return of part, but they really have no record of ordering it.
I can file a dispute if I want to. So I'm stuck with part I don't need and a broken washer. Washer is going in the trash and I'm dealing now with my local family owned appliance store. My 30 plus years of buying from Sears are over.
I hope they go out of business soon.
Product or Service Mentioned: Sears Repair.
Monetary Loss: $390.