Update by user Nov 21, 2013
Well just got off the phone with sears cooperate and spoke with Blu. Very helpful supposed to b mailing me a $25.00 gift card.
Original review posted by user Nov 21, 2013
I bought 2 pairs of Levi jeans for my 7 yr old son. I needed a bigger size, tags still on them.
I payed $24.99 each but lost my receipt. I called and was told it was an even exchange so no problem. I got there and the jeans were now on sale for $15.99 so I had no prob paying the difference. The manager told me I would have to take the lowest price the jeans were EVER sold.
The computer said $5.99!!! For Levi's. I asked when sears ever sold Levi's for $5.99. She said there was no way of knowing.
I said the jeans r here now for $15.99 can't I just pay the difference? She rudely said no and have me a $12.00 gift card which I have now. So sears took $38.00 from me and I have no jeans for my son. I went to writs a review and sears says before u post this negative review to give them a chance to fix the problem.
I left 3 emails and never heard from anyone. I am a single mom and just trying to buy clothes for my child.
This is pathetic what this company does to their customers and I will never shop there again. I've contacted seal investigative people to c what they can do!
Product or Service Mentioned: Sears Manager.
Monetary Loss: $38.