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2 comments

Update by user Mar 02, 2013

Bummer!They just don't have enough case managers to go around ...

for the 3RD TIME, I'm on the case manager wait list ... Sears/Kmart's idea of PROGRESS! Edwin, I thought we was close man?!?! (well, as close as a human and a social media bot can be) So they still have my money, my case is now SUPER DUPER ESCALATED but sadly has no case manager to do anything about it ...

WHOMP WHOMP ...stay tuned

Update by user Mar 02, 2013

Bummer!They just don't have enough case managers to go around ...

for the 3RD TIME, I'm on the case manager wait list ... Sears/Kmart's idea of PROGRESS! Edwin, I thought we was close man?!?! (well, as close as a human and a social media bot can be) So they still have my money, my case is now SUPER DUPER ESCALATED but sadly has no case manager to do anything about it ...

WHOMP WHOMP ...stay tuned

Original review posted by user Feb 27, 2013

I started a layaway on 12/30/12 and paid it off early. As soon as I hit the "submit payment" button I received a pile of emails telling me my order was cancelled. After digging through their site like a rabid gopher, one of their customer service bots tells me it's because the item was out of stock and this was the first time this ever happened in their layaway program (that's a big a$$ lie, go on their facebook page, both Sears and Kmart, there's post after post of this same one of a kind thing happening).

I start asking for my refund on 2/15/13 and was told I should receive it in five days. I call back after 5 days (2/22/13) because I didn't get my refund, the bots and bot emails tell me just wait 3-5 more days, then 7-10 more days, you get the idea.

This is ridiculous and I'm going to BBB cuz this is clearly INTERNET FRAUD!! Sears/Kmart are a bunch of internet predators and thieves!!

Monetary Loss: $150.

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msdredd
Milwaukee, Wisconsin, United States #616816

Edwin?:eek Facebook page Edwin?

This is the EXACT same response I got from "Dianne bot" on your Facebook page. So I send the information to you this time and I get help? ... :grin so the 4th times the charm then?

I'll send the information (FOR THE 4TH TIME) :roll and update the results here.

SearsCares
Sears Response

msdredd, I'm sorry for any inconvenience and frustration you are encountering with your layaway refund. My name is Edwin and I’m with the Sears Cares Social Media Support team and we would like to help. We would like to have one of our dedicated case managers contact you in order to ensure proper resolution to your issue and put an end to your frustration. Please send the following information – contact #, screen name (msdredd) and the phone # used at time of purchase to smadvisor@searshc.com. Again, we apologize and we hope to speak with you soon.

Thank you,

Edwin C.

Social Media Moderator

Sears Social Media Support

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