I bought a pair of football cleats from Kmart in Oak Hill,WV. I lost the receipt and all I needed to do is exchange for the right size for my little boy to play football.
The manager there said they can't exchange without a recipe. I called corporate office and they said the same thing. Apparently this is a world wide policy, and they wonder why Wal-Mart has one up on em???? Maybe because Wal-Mart will at least Exchange!
I find it amusing that they can replace a pair of children's Levi or Lee jeans if your child wears them out before they outgrow them, but they can't exchange an item for the very same item that was paid for...lol
They're loosing more money replacing jeans that parents let kids roll around in, but they're worried about the exchange policy. Check it out, it's called the kids advantage program....