Bought washer/dryer at Sears local store. Installers were clueless and left after 3 hours, failing to install vital components.
Left me having to clean up their mess. Repair techs attempt to fix the installers mistakes. One tech ordered parts to be shipped to me, the parts dept. only sent one-fourth of the order.
It was determined the installers smashed the venting/exhaust located behind dryer (which was the reason it wasn't doing its job). Sears sent out new venting kit for yet another repair tech to install. When it shipped, Sears shipped the kit with one strand of tape. When I received the box, the box was open and the tape was hanging on by one end.
Hope all the pieces are still there. The final service tech said I needed to go into Sears store and talk to store manager because the washer/dryer I bought was clearly too big for my home and I needed to replace with smaller units. Went to store, was told store manager not there. Store manager called me several hours later, said I'm screwed, said Sears can do nothing for me, and I'm better off going somewhere else.
Meanwhile, customer service dept. over the phone who had promised me that due to all the distress this has caused me, they would exchange the big washer/dryer and give me smaller units.
They reneged less than 24 hours later. I'm done with Sears.
Product or Service Mentioned: Sears Repair.
Reason of review: Poor customer service.
I didn't like: Service, Customer service, Delivery experience, Being lied to.