1 comment

The Sears lack of Service contract is deceptive. Our washing machine needs fixing, but they dont have enough repairmen to fill orders, so we wait-wait. Has anyone been contacted by class action attorneys? or a State attorney General? It's only thing they'll respond to. One thing's consistent, no one connected with "Service" contract gives a darn about giving us service. Not the phone operators, or repair men, or people in HQ. And our contract states,

OUR GOAL IS YOUR COMPLETE SATISFACTION;

YOUR SEARS MAINTENANCE AGREEMENT PROVIDES COMPREHENSIVE COVERAGE

"INCLUDING PROFESSIONAL SERVICE FROM SEARS HOMECENTRALtm REPAIR SPECIALISTS"

Review about: Sears Repair.

Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
Saint Louis, Missouri, United States #613989

My wife and I have also been loyal Sears customers. Given our last Kenmore washer/dryer lasted 19 years and a garage/shred full of Craftsman tools, its been a family tradition.

Seven months ago, purchased new washer and dryer and watched a dysfunctional company at work: sales doesn't communicate with the warehouse which refuses to communicate with those who deliver product. In short, heartburn and missed delivery appointments. Surprisingly, the washer broke and witnessed the same travesty again. Repairman shows up a week later without the diagnosed part.

Orders part, but it never arrives at our home. A week later, find part won't ship for a month. To their credit, Sears offers to replace washer machine, but just like seven months ago, they make delivery appointments they fail to follow up on. We call "Customer Service" and they can't seem to communicate with the warehouse or the delivery entity.

In the end, we spent $2,400 and still have to visit the Laundromat.

My Kenmore Complaint Record is 6376280.

You May Also Like