The Sears lack of Service contract is deceptive. Our washing machine needs fixing, but they dont have enough repairmen to fill orders, so we wait-wait. Has anyone been contacted by class action attorneys? or a State attorney General? It's only thing they'll respond to. One thing's consistent, no one connected with "Service" contract gives a darn about giving us service. Not the phone operators, or repair men, or people in HQ. And our contract states,
OUR GOAL IS YOUR COMPLETE SATISFACTION;
YOUR SEARS MAINTENANCE AGREEMENT PROVIDES COMPREHENSIVE COVERAGE
"INCLUDING PROFESSIONAL SERVICE FROM SEARS HOMECENTRALtm REPAIR SPECIALISTS"
Product or Service Mentioned: Sears Repair.