I've been buying Sears Craftsman lawn equipment for a long time. But No More!
There is no service in my area unless you ship the equipment to Maryland! Im in Virginia. When you call service you get someone in India or someplace that you cant understand. So far I shipped my lawn mower and my backpack blower to the junk yard.
They have been replaced with Honda & Sthil. I can have them both serviced locally and speak to an American on the phone! Granted the replacement equipment is a little more money but you surely get what you pay for.
My Sears yard-vac and string trimmer are getting ready to make the trip to join their cousins! Sorry Sears, your loss not mine!