Sears Lawn Mower Repair Reviews

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i have been hung up on, lied to about appointments and generally given the run around from sears about when they will fix my tractor. half of the reps i have talked to cannot be understood on the phone. i have been passed from one rep to another in the process most of the time i will be hung up on.i have been told that i will receive e mails and phone calls neither has happened. i have spent several hours on the phone and lost a days wages...
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1.0
I didn't like
  • Way i was treated
  • Sears customer solutions department
  • 3 days and still no tech
#874582
We took our lawn mower in for repair in April. It is now the end of June and still no mower. It was under warrantee and they waited until it was out of time and tried to charge us! Fortunately? We were in time but still no mower! Gas grill never worked right but we kept it, now it is rusting out. Need a new one and will never shop at Sears again for anything that might need a repair! Will buy a new lawn mower as we cannot keep borrowing a mower....
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1.0
I didn't like
  • Horrible service
  • Customer serice
#871115

Sears Lawn Mower Repair Review

#914350
Lawn mower has been broke down for almost 2 months. Technician has been here twice working on it and canceled once and still not fixed. I've missed 3 days of work fixing to be 4, have to pay someone to cut my grass, fixing to be 4th time. I've finally lost my patience and got hung up on by customer service yesterday for requesting a new mower or a refund.
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