Product: Sears Lawn Mower Repair Clear all filters (12 of 12 reviews match)
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Sears - Worst customer care I have ever had !!!

1.0
Details

Update by user Oct 28

Had it tuned up and now it wont run ? can't get repairs for over a week after they screwed it up.

can't get anyone in The USA to deal with it??? :^(

Original review posted by user Oct 28

I have been having. Sears products for over 30 40 years and never had the worst customer care and and products that I have had in the last year you cannot get a hold of anybody in the United States it's all done overseas the I just had my riding lawn mower repaired and it doesn't work and I can't get somebody out to take care of it even though I paid $127 to have it taken care of until another week or two just to *** poor customer service. Angry Angry
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Review
#1692218 Review #1692218 is a subjective opinion of poster.
Service
Sears Lawn Mower Repair
Cons
  • Really bad customer care
  • No customer service sense of urgency
Reason of review
Warranty issue
Loss
$127
Preferred solution
Let the company propose a solution
Tags
  • repair failed

Sears in Bakersfield, California - Bad carburator on a craftsman lawn mower self propelled

I bought it April 3 2018 and used it for 3 times when carburator failed I took it to sears repair shop left it there for 3 weeks they didn’t fix it cause the warranty won’t cover fuel problems and now I don’t know what to do it’s still under company warranty and I didn’t buy sears protection plan
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Review
#1351785 Review #1351785 is a subjective opinion of poster.
Service
Sears Lawn Mower Repair
Reason of review
Warranty issue
1.0
Details
Had a service warranty for a rising lawn mower. Called to make service appointment and it was a month before they could come, then they never showed up and had been given specific instructions on how to reach us. Had to call again and the next appointment was another...
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Review
#1286311 Review #1286311 is a subjective opinion of poster.
Service
Sears Lawn Mower Repair
Reason of review
Poor customer service

Sears - In-Home Service

We sechuled an in-Home Service Repair on our 54” Craftsman Zero Mower. When we sechuled we told the Representative what we needed in detail. His name was Joe & he gave us a price of $149.99 plus tax. This was to include service, blades and to check the belts. We were having some trouble with it not moving without shaking the handles. When the Tech got here all his orders was to change the oil at $199.99 plus tax. Needless to say we said no way. We called Sears Repair immediately & a female that couldn’t speak English informed us it would be $199.99 plus tax!! The tech had no blades or anything to fix our mower!! I AM VERY ANGRY AT SEARS NOW & UNDERSTAND COMPLETELY WHY THEY ARE GOING OUT OF BUSINESS EVERYWHERE!!
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Review
#1284559 Review #1284559 is a subjective opinion of poster.
Service
Sears Lawn Mower Repair
Reason of review
Problems with payment
Hi, I have been waiting for almost 2 months to get my riding lawnmower deck leveled and have a tune up done. The first time was on 11 May the service provider said he had to order parts. A box arrived at my house he was scheduled to come again on 25 May between 8 - 12...
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1 comment
Et_Tu_Brutae.User
#1499105

One of the things that you can do, since you stated you have a Home Warranty through Sears is to contact them using the contact information listed a few posts prior. In addition, Pissed consumer and a few other verified users have some valuable information that can help you cut through the mess you are engaged in. One avenue to also assist is to contact Sears at shc@customerservice.sears.com.I hope this helps, and please let Pissed Consumer know how it went for you.Et Tu Brutae.user

Review
#1278254 Review #1278254 is a subjective opinion of poster.
Service
Sears Lawn Mower Repair
Reason of review
Poor customer service
Loss
$250
Preferred solution
Deliver product or service ordered

Sears in Shreveport, Louisiana - Complaint

2.8
Details
Why is it that when a person file a complaint, nothing gets done, the customer just gets lied to and ignored, sign: Mr.Dennis Reed, Phone: 318/990/3986
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Review
#1273435 Review #1273435 is a subjective opinion of poster.
Service
Sears Lawn Mower Repair
Reason of review
Poor customer service
1.0
Details
Had a appointment to get my lawnmower fixed between 8-5 he came at 6 didn’t have any parts on the truck It was 8pm when he left had to order them I live in Oklahoma they sent them to Kansas rwice I have called five times still no parts the worse customer service in the...
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Review
#1215256 Review #1215256 is a subjective opinion of poster.
Service
Sears Lawn Mower Repair
Cons
  • Worse customer service and store
Reason of review
Poor customer service
Loss
$300
Preferred solution
Deliver product or service ordered
Tags
  • Botched Delivery

Sears - HORRID DISPICABLE WARRANTY SERVICE

I've scheduled over 6 appointments with Sears and each time they cancel mid day. I can not get any recourse, any follow through, any true service. After being a customer of theirs for 50 years, I refuse to ever buy another product from them ever again. They have lost all credibility and are but thieves. I have purchased refrigerators, washing machine, dryer, dishwasher and more. I can not believe that they can not simply send someone out here and follow through with their end of the agreement. I will never buy anything from them again. This pathetic company is going down. Clearly they've outsourced themselves into oblivion.
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Review
#1138706 Review #1138706 is a subjective opinion of poster.
Service
Sears Lawn Mower Repair
Reason of review
Poor customer service
We have purchased many Sears items, i.e. washer, dryer, mowers. We have a third of an acre and mow between April/May until around October. Long Island has 1.5 million residents here in Suffolk county. Sears has one repairman for Suffolk. When our mower needed service...
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1 comment
Anonymous
#1298673

Don't even bother with sears anymore I always go out of my way to help the customers and now they tell me that I am limited to what i can do

Review
#1016579 Review #1016579 is a subjective opinion of poster.
Service
Sears Lawn Mower Repair
Reason of review
Poor customer service
Loss
$550
Preferred solution
Reimburse me for mowing expense and food loss

Contact Sears Customer Service

Mailing Address:
Sears Holdings
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
All Sears Contacts

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Sears Lawn Mower Repair Review

Lawn mower has been broke down for almost 2 months. Technician has been here twice working on it and canceled once and still not fixed. I've missed 3 days of work fixing to be 4, have to pay someone to cut my grass, fixing to be 4th time. I've finally lost my patience and got hung up on by customer service yesterday for requesting a new mower or a refund.
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Review
#914350 Review #914350 is a subjective opinion of poster.
Service
Sears Lawn Mower Repair
Reason of review
Order processing issue