I went to my local Sears Hardware store to buy a lawn tractor after selling my old one. They had exactly the model I wanted, but was told they couldn't sell it to me because it was a display model.
I went online, and placed a call to Sears customer service because I noticed the special offer that said "Need a Tractor Sooner...Call us for some options at 1-888-810-5924".
I really did need it in a hurry, so I called them. The service rep. was very friendly, and assured me I would have my tractor by May 5. She said I would receive a confirmation email quickly. So I waited about 3 hours, and no confirmation! I called customer service back to find out what was going on, and they had not record of my order. I went through a lengthy questioning session, and placed the order again. This time I received a confirmation, and figured my tractor would soon be on the way. Shortly afterwards I found out the order was cancelled due to lack of funds! The money on my debit card was now "on hold" from the prevous order! I called back again, and my order had been cancelled! They said sorry for the mistake, you will have to order again. I placed the order again on a credit card, and received a confirmation. Delivery was supposed to be on May 6. Then I received a call saying there was a problem with the order. I called to find out that now it won't be delivered until the 20th! I also noticed that the very next day they were offering the same tractor with a 20% discount, and $50 credit towards an accessory. I wanted the brush guard, so I called back to see if they would honor the discount. I was told that I would have to cancel my order again, and place another order! Even though there is supposedly a 14 day price match guarantee!
Dealing with Sears customer service has been one of the worst nightmares I can ever recall. Absolutely the most dissapointing experience I can recall. I needed this in a hurry, and now have a MASSIVE delay, and feel like I got a raw deal. There is no excuse for not having accurate inventory information, and this type of service shows why I am no longer a Sears or Craftsman fan.