Bought a $300 premium gas mower in April, 2011. This is the second one I have purchased from Sears in 3 years.
It would not start today. I brought it in and was informed that I would be responsible for parts, labor and shipping(!) tio get it repaired. I did not buy the extended warranty and was told at the tiome opf purchase that I had a 90 day return and 1 year repair warranty that was included. They would not honor that today.
They actually told me it was a Craftsman product and I would neeed to contact them to make arrangements to have it repaired but that I would pay the cost.
In the past 3 years I have purchase 2 lawnmowers, one freezer, over $1,000 in hand and electrical tools, an air compressor and some misc.stuff. I WILL NEVER BUY ANYTHING FROM THEM AGAIN! I have been a credit card customer for over 30 years. This wil be the end.
When I told them (in pwerson) that I have been a great customer and just want the lawnmower fixed, they could care less. Fine. Two way street.
They obviously don't care about a loyal customer, so I no longer care about supporting them. And i will make sure to tell everyone I know to steer clear of sears.
Product or Service Mentioned: Sears Credit Card.