On 04/13/09 I had Sears Home Repair come to my home to service my riding mower which is just entering its fifth year; naturally my extended warranty had just expired. I was told that I needed a new battery, new starter, and a newly rebuilt engine.
The engine alone would cost $1600; this was more than I had originally paid for the mower itself. The problem with the engine was that it needed a new governor and Sears does not repair engines; they only replace them. The "technician" told me that I had to pay $105 for the service call, but he would give me a $99 credit towards the purchase of a new riding mower from Sears. Oddly, this $99 credit was good for only two weeks and could not be used at outlet stores or on sale items.
I searched around my area and found a gentleman who does small engine repair.
He picked up my mower, repaired the engine, replaced the blades, changed the filters and spark plugs and returned it to me for $330. Sears doesn't fix anything, they simply want to sell you another product.
Product or Service Mentioned: Sears Repair.