I am so pissed at Sears.com right now. I am never ordering anything from this company again.
I am left without a Christmas gift for someone because this company does not have their *** together. I got an email 7 days ago saying my item was shipped yet no one knows where it is. The customer services people kept telling me it was shipped and I said no it wasn't according to the tracking info, I called UPS and they received billing info but not the actual package. When I called Sears back I actually had a customer service agent tell me "to not give up hope and she had a good feeling I would have it by the 24th".
I then called back to see what someone else would tell me and they said my order hadn't even been fullfilled yet. When I finally spoke with a manager he said the package is ready to be shipped. Since I didn't trust this manager because everyone at Sears lies, I called back today and spoke with another manager who said it hasn't been fullfilled and no one can tell me when it will be. But she will remove my $6.95 shipping fee because that totally makes up for me not having a Christmas gift for someone!!
So needless to say, I sit here knowing nothing about my package and am helpless.
Sears has ruined my holiday spirit for today and $6.95 will not make it better!! *** Sears!!!!!!!!!!!!!
Monetary Loss: $29.