Sears arrived 2 hours before scheduled delivery so we hadn’t removed the old bed out of the way. They refuse to wait or help move so they just dropped off and left saying they’d be back to assemble later.
We quickly removed the Bed and waited for them to return. Never showed up. Meanwhile my elderly mother who has just come out of heart surgery is sleeping on a plastic covered mattress on the floor the sears delivery guys left there. Tried calling sears MULTIPLE time to have them come back to assemble the bed and no one can give us a decent date or time.
Their overseas call center is completely useless and unhelpful reading from a script without any solution, transfering from department to department. Still several days later my post heart surgery elderly mother is still sleeping on the floor.