Three weeks ago we purchased a kenmore refrigerator and was told three week delivery, When the delivery date approached we were called three days before to confirm its arrival and delivery on Monday,
Sunday nite we again were called to advise to expect delivery the next day between 11 and 1.Monday at 10 AM we receive call from Sears delivery saying delivery was cancelled because it had never arrived in their warehouse and would be another three weeks.
Meanwhile I took a day off from work, and their only answer was we can give you a $50 gift certificate, never mind the day off I lost--why did they tell me that store should have called when they called twice to confirm an expected delivery. They had no
answer to that. I am awaiting a call from corporate to offer me the demanded upgrade or a full refund.
The K Mart organization has fully taken over from good old Sears reliability.
Monetary Loss: $1220.