About three weeks ago we purchased a sears kenmore refrigerator with a delivery date of approximately three weeks.On friday we received a call that the delivery would be on Monday- sunday nite we received another call that it would be between 11 and 1.
I took the day off, and at 10 AM
received another call cancelling the delivery because it had never arrived at the warehouse and was told it would be an additional three weeks. When I told the supervisor that I had taken the day off she offered me a $50 gift certificate, which is far less than what it cost me for the day off. She had no explanation for the two previous calls setting up the delivery, and only said that the store should have called. I am awaiting (not holding breath) a call back from corporate seeking an answer to my demand of either a full refund or an upgrade at the original price.
K Mart mentality has taken over good old reliable Sears.
Monetary Loss: $1200.