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we bought a 52 inch tv about five years ago. every year we renew our warranty.

its a promise from sears that "if it cant be fixed, we will replace it" we always take really good care of our tv and have it serviced every year with a cleaning from sears. we did need to replace a bulb at one time, and sears did cover it. (well, after five years of paying for the expensive warranty, thank goodness they paid for it) but in the fifth year of owning the tv, the picture quality was failing. it looked like dirt inside the screen.

so we called the repair center and they came to fix it and found out it was worn pixels. well, sears could not fix the tv and they did not replace the tv.they said "pixels wear" was not covered. well, they never said there were exceptions to the coverage the warranty said nothing about exceptions to the coverage and as a matter of fact, when they call and pitch the sale of the warranty to you, they tell you its "anything that breaks and cant be fixed" (as long as its not the customers fault) i guess pixels are considered "anything"..if the warranty is not going to cover the quality of the picture on the tv, then whats the point of buying it? isnt quality of the picture the one thing that should be covered??

its not a toilet, its a tv!!! WTF SEARS??? i hate big companies too!!

i will never be suckered again and i tell everyone and anyone who has an interest in buying this from sears. why are they allowed to scam people out of hard earned money??????

Product or Service Mentioned: Sears Replacement.

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Sears Response

To Paulthealien,

I am sorry for the delayed response to the situation with your TV as I just came across your post. I wanted to reach out on behalf of Sears and apologize for the frustration you have experienced with getting your unit repaired. We would very much like to speak with you regarding this situation.

My name is Laura with the Sears Cares Escalations team and we are a single point of contact for escalated concerns. At your convenience, please contact my office via email at smsupport@searshc.com so that we might assist in a timely manner. In the email, please provide a contact phone number and the phone number the TV was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Paulthealien) you used to post on this site, for reference to your issue. We do look forward to talking to you soon.

Thank you,

Laura D.

Social Media Moderator

Sears Social Media Support

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