Trusting the Sears name, I hired Sears Lorton VA to clean my household duct work. The techinicians arrived wearing doo rags and looked unprofessional. The lead technician, who was dressed normally, had the work order on Sears letterhead, so I let them all in. They trampled in dirt, they left dust and dirt on my carpeting, then they tried to hussle me into more services to clean up the mess they made. But when they broke the joint on my duct work, I began demanding their credentials.
One technician told me they really work for Cyprus Air of Alexandria, VA -- a company I had heard so many troubling reports about, I had made a point not to hire -- and that the owners of Cyprus Air acquired the Sears franchise name in Lorton, VA to capture cusomers who trust the Sears name!
When I demanded repair of my duct work, someone name Brooke, who first said she would have to ask her "boss" if it could be done, then later said Sears Lorton, VA had no responsibility to fix it, and that her "boss" said no. Then when I pressed to speak to the boss, I learned that Brooke is the owner! Apparently she is also an owner of Cyprus Air in Alexandria, VA.
I lost hundreds of dollars, as I had paid before the work began, and then had been dragged through WEEKS of chasing down the elusive Brooke or her "boss," thinking that the matter and Sears good name would be remedied. They wore me down, which is their modus operandi.
The entire Sears Lorton VA franchise is a scam!
I hired the reputable Cropp Metcalf to fix the duct joint and complete a thorough cleaning.
I will never trust the sears name again.
Product or Service Mentioned: Sears Repair.