I ordered a dewalt sander online. It had a hard case and was about 5.00 more than the one with the soft case.
I thought it was a good price plus nobody i found had the hard case except Sears. They sent me the one with the soft case. I chatted and it took 20 minutes for the rep to tell me what i said in the first sentence. He said bring it to the store for a refund.
So, I bring it to the store. The rep that is normally at the order pickup area was not sure how exactly to do this refund***However***he said no problem and even brought me to the tool section to get a replacement. He called over a rep in the tool area that wanted nothing to do with helping. She was asking me how to do the return and with an attitude.
She walked away with the receipt and came back about 5 minutes later. She asked me for my ccard 4 times.
Finally I saw a manager and had him finish this mess. He said do you want to do an exchange and I said I asked the lady in the beginning but now I will go to Home Depot.
Review about: Sears Manager.
Monetary Loss: $5.