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On Nov 11,2015 I had two Sales Assoc here selling me a gas fired Boiler.To my disappointment none of what was told to me about Sears warranty was not accurate to say the least. Soon after (about 1hour) my boiler stopped working so my husband called immediately.

And so it began the endless calls to customer service being told you have to call a different phone# and to no avail we spent the weekend with NO HEAT. Why?

Because there so called 24/7 service dept is only open

M-F 9-5. Sears and there Sales Associates are truly incompetent,lackadaisical,misinformed,and unreliable.

Reason of review: Not as described.

I didn't like: Lack of customer service, Customer services, Poorly trained staff, Sold a warranty on item they did not cover, Mostly customer service.

Company wrote 0 public responses to the review from Nov 20, 2015.
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