Update by user Mar 22, 2012
After posting this complaint, Sears corporate sent me a check for the cost of the part,and did stand behind this issue.It would have been better if they just issued the RA# on my first call to customer service. Thank You Sears for addressing and correcting my complaint.
Original review posted by user Feb 20, 2012
I ordered a part from Sears over the phone. The electronic part was delivered in a brown envelope and had a small dent in the package,but the part appeared to look un-damaged.
I decided to test the part prior to the installation, and it was not working. I contacted Sears for a RA # and you could just tell the only thing customer service was instructed to do was to get out of issuing the return number. They told me that I had opened the package and therefor it was now a used part and would not take it back. I wrote them several times and they did respond each time with a polite but un-bending caned letter stating they would not issue a RA #
Sears has become a company that is not reputable, so buyer's beware.
Product or Service Mentioned: Sears Installation.