Product: Sears Manager Clear all filters (176 of 176 reviews match)
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I was not contacted by Sears nor given a reason! After being on hold for 2 hours, tranferred multiple times to operators who barely spoke English, and hung up on I was finally told that my contract had been terminated because the dryer was no longer available!!! Then...
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1.0
Product
Sears Manager
I liked
  • Have a low standard today
  • Sales clerk patrick was kind helpful and sympathetic
I didn't like
  • Customer service and their handling of my complaint
  • Not recieving my dryer ir having my money immediately refunded
#1084334
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The helpful sales associate told us that if the unit was too deep- which we were concerned about - we would be able to return it as long as we had our receipt and it was uninstalled. Sunday afternoon, we go to return it and we are told there is a 15% restocking fee -...
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Anonymous
Anonymous

Was told by corporate that I would be receiving a call from a manager seeking to remedy the situation. Never received a call - obvious that the store is quickly on it's way o...

1.0
Union Gap, Washington
Product
Sears Manager
I didn't like
  • Refusal to fix the problem and lack of caring
#1084320
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"Code One" was broadcast across the store when I asked to speak to a manager, and a group of Sears workers showed up and hung out close to the register when I spoke with Heather. She threw up her hands and walked away from me. Instead of building a customer...
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Freki
Freki

Bye bye!She is correct. The computer systems do not allow anything to be done at all without a receipt that is dated within 30 days. 30 days is 30 days is 30 days. You are ...

Product
Sears Manager
#1075984
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Sears Manager Review

#986228
1.2
Details
Treated very badly by a manager!
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
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Product or Service Quality
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Value for money
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Sears Manager Review

#807198
Hi Sears shoppers. I did a sound off about my 2 jewelry layaways on March 9, 2016. Was waiting for a 24 hour phone call from District Manager. Did get a call back from Store Manager, Moorestown, NJ. We had a real conversation not a hollering match. We came to a resolution. Will see in coming week of results. Will keep you posted.
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Sears Manager Review

#794954
1.0
Details
Bate and switch... Advertised a tool kit for $74.00 but when I drove 3 hours round trip. I got to the store and they wanted $90.00 more. This was in November, it now February and I'm still waiting for a call from the manager. I called the 800 number and got nowhere. I haven't been back to sears. No customer service...
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Sears Manager Review

#777476
4.0
Details
Re: Original review of 1/8/16. I was called on phone by manager Matt of Irondequoit Sears within a half hour of my posting. All my concerns/questions were addressed and handled to my satisfaction. He was very nice, friendly & concerned. Quite a pleasant surprise in this day and age of seemingly nasty and argumentative retail personnel and customers. Kudos Matt and thank you.
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
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Staff
Website
March 28, 2017 I went to the Mishawaka Sears store and in the parking lot my car bottomed out on one of the speed bumps by the automotive area. I tried to talk to the store manager but he was not in and I then spoke to an Assistant Manager (did not get her name) which...
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Product
Sears Manager
#1026658
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One of the department managers said if I had my fathers e-mail address he may be able to help me. My father is 85 years old he does not use e-mail. Any way why would they credit me if he had a e-mail address? I was told they could look up the purchase. I have never been asked for my e-mail address when purchasing anything fro Sears...
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1.9
Product
Sears Manager
I didn't like
  • Return policy
#981522
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Was told by previous manager that because I sucked at getting credits, I either get three hours a week or move to another department. Is that legal? Sure was a *** move. Plus I was one of the best cashiers there- except for credit cards. Sorry Sears but I'm not gonna...
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1.7
Product
Sears Manager
#977035
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I have an ongoing situation with Sears in regards to filing a complaint about terrible customer service from Management. I recently had a reason to speak to a store Manager and was told to call him. I left 2 voice mail messages for the gentleman and never received a...
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Anonymous
Anonymous

Have seen store managers literally HIDE in their offices when cashiers call for assistance or if a customer wants to speak to them. Or the manager comes out and does not liste...

Anonymous
Anonymous

this review is right on

2.0
Product
Sears Manager
I didn't like
  • Store customer service
#974269
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We bought a tool at your Hackensack, NJ Location 40 days ago. We never needed it and were only able to try to return it yesterday as we were away on a family emergency from July 27th through this past week. My husband was told at the counter that the policy is...
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1.0
Product
Sears Manager
I didn't like
  • Manager or return policy
#912886
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I have been a loyal Sears customer for over 25 years and have never had a problem until today (6/27/16). I went in to exchange PJ's that my husband bought for me on 5/18/16. I needed a smaller size. I had my receipt and all I wanted to do was exchange them for the...
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1.0
Product
Sears Manager
#873026
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The store manager from Sears New Brunswick is very rude to the customer she never wants to help the members with the problem always sending us to call diffrent numbers or isn't at work when she is needed. She pushes her associated to annoy us about the *** credits...
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2.5
Product
Sears Manager
#854608
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