Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Value for money

Former employee: Let me break it down for you 1. Horrible store manager who doesn't even know how to work a register or know anything about what items they sell.

It's very embarrassing to have this person make you look *** in front of corporate when they visit as well. Always walks around like they're disappointed in the associates who bust their ***** to make things look good for customers. While the SM hides in an office. 2.

They have a "trainer" who you only see when there's a new hired associate. Worked there for years before I ever saw her. This person knows 0% of what goes on in the store and how things are run, so basically trains the new hire wrongly. 3.

One associate MCA is left to RAD RAN the WHOLE store at night with managers up their *** asking if they "hit this dept. and hit that dept." nstead of helping out. (They hang out or run around frantically acting busy). 4.

Newly promoted managers who are brand new to the store, no purpose, little focus, no care to follow typicals or planograms or MSPs. So there are the same style and brand clothes in like TEN different areas of the store which makes it unshoppable for members. 5. Associates (MCAs) forced to cover jewelry with NO BACKGROUND CHECK OR CLEARANCE.

(No They don't have a record) but were told by the LP that they needed a background check and could not work jewelry without one. Then was told by store manager that this was not true. (The store manager said to cover jewelry because he messed up the schedules and had no one coming in to work). MCA Refused to cover breaks for jewelry.

Here's the thing: there are managers present making more than MCAs, yet doing less work. Here's an idea- wait for it- have them cover jewelry! 6. Don't get me started on credit cards.

To all the customers upset about credit cards- associates are pushed and hounded on how many credits (credit card applications) they can get people to sign up for. Was told by previous manager that because I sucked at getting credits, I either get three hours a week or move to another department. Is that legal? Sure was a *** move.

Plus I was one of the best cashiers there- except for credit cards. Sorry Sears but I'm not gonna hound customers to sign up for these traps like credit cards and SWY program.

7. One last thing, the POS system really is a POS.

Product or Service Mentioned: Sears Manager.

Company wrote 0 public responses to the review from Dec 20, 2016.
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