Product: Sears Master Protection Agreement Protection Plan Clear all filters (0 of 5 reviews match)
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I have and continue to have problems with the refrigerator I purchased from Seare (Kenmore) I also purchased an extended warranty. Ice maker replaced on 12-15-2016 Problem with ice maker again, technician checked 1-12-17 order ice maker Refrigerator door replaced...
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2.0
Product
Sears Master Protection Agreement Protection Plan
I didn't like
  • Misleading representation by sears
#1420235
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To Debra Tsenguyen On 11/19/18, the Sears technician arrived at 8:07am today. The tech placed in the new part that was ordered, but he had to order a control panel. The first technician did not know he had to order a control panel along with the display. According to...
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1.0
Product
Sears Master Protection Agreement Protection Plan
I liked
  • Absolutely dissatisfied
I didn't like
  • Very dissaponted
#1406979
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One Sears representative stated that my stove should be replaced. The replacement parts are on back order until Sept.21st ! The technician is scheduled to come back on August 31st! I have attempted to contact Corporate office with no responses. I have accumulated a...
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2.6
Product
Sears Master Protection Agreement Protection Plan
#1340693
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Sears will NOT come out and fix it until over 2 weeks from now. I cannot go that long without a frig. I told them it was an emergency. We called an independent repairman who said the COMPRESSOR/SEALED SYSTEM had failed and the cost would be at least $600 for the part...
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1.0
Kenmore, New York
Product
Sears Master Protection Agreement Protection Plan
I didn't like
  • Warranty for pricey products
  • Do not honor their warranty
  • Do not value customers
#1074381
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I have been on the phone since the 25 of February every day I call and every day I have been told by Customer Solution, Master protection plan, delivery, Sears store manager in Harlingen TX and many more departments that they have nothing to do with it. So, no one...
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yeseniags81
yeseniags81

But i will never buy at Sears again. They lost a valuable customer.

Anonymous
Tara

Sadly there was a time when customer soloutions could do just about anything to help the customers now it's just plain awful I would go out of my way to help all my customers ...

1.0
Product
Sears Master Protection Agreement Protection Plan
I didn't like
  • Way i was treated
  • Defective products
  • Tech or service
#1015962
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