Sears Master Protection Plan Reviews and Complaints
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(3 of 3 reviews match)
We purchased a Kenmore central air system last summer.It took them a month to get around to installing it. We live in Ohio and only use air for about 4 months in the summer. This summer it began freezing up. I called for repair at the end of June... couldn't come for 2...
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Product
Sears Master Protection Plan
I liked
- Not doing business with them anymore
I didn't like
- Incompetent repair technicians repeatedly
- Installer and customer service
- Complete disregard for customer
Now running so loud we can hear it when we are lying in bed upstairs! I call for repair service, as I have the Master Protection Plan, that I paid $544.00 for and they have some "pre-diagnostics" they do over the phone and said that its 'normal for a fridge of this...
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Purchased a Kenmore Upright Freezer 6/15/15 w/ Master Protection Plan. Have had 3 service call that required replacement of parts plus food loss twice. When I submitted the 2nd Food Loss Claim, Sears notified me to inform me that it was rejected because ONLY 1 Food...
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Product
Sears Master Protection Plan
I liked
- Person who sold the fridge
- Nat
I didn't like
- Warranty