I have a 25,000 Btu air conditioner that quit working, I have the master protection plan, after 10 days the repairman came and of course it is the compressor blew up and had to order new parts! Another 2 weeks with no ac!
The big kicker is that it is over $800.00 to fix. A new model off of the floor is only$599.99. I could have picked it up and had ac in under 1 hour! Why in the world would they not replace it!
Oh and after 4 hours on the phone with no help at all I was told to go buy fans and they will reimburse me or i could get a rental! So now sears will pay over 3 times what the onit retails for? REALLY.
Oh and after compressor is put in , no gurantee it will work! Hard to tell if anything else is broke until compressor is in.
Product or Service Mentioned: Sears Protection Plan.