Purchased a new Serta CA King mattress from Sears. Started to develop what can best be described as a crack or separation inside the mattress.
Spent hours on the phone trying to find out who to talk to about the defect. Finally found the "mattress return department". We were told to take a picture with a straight edge of the crack. We provided the pictures and were told out claim was denied because we had pushed the ruler into the crack, which was not true.
Re Took pictures and never heard back from Sears.
Is has been several months. What terrible customer service from a company I trusted.
Monetary Loss: $1200.