Ordered online. Wanted to add a frame.
Customer service would not order it and add onto the order even though had only been an hour since placing the order. Delivery said would set up and take old mattress. Would not and was extremely rude to my 80 year old Mom who was accepting delivery by herself. And Mom said matters quality was the pits after spending $800.
I am so disappointed and feel so taken advantage of. Never ever will buy Sears again for anything!!!
Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss problem with delivery of mattress. Sears needs to read this review and look into the issue (if any) according to poster's claims.
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